Support

We respond to every email within 48 hours, usually the same day.

Contact us

When emailing, please include: your phone model, iOS version, App version (find this in Settings → About), and a description of the issue. Screenshots help.

Common issues

I purchased but the app says I haven't

Go to Settings → Restore Purchases in the app. Make sure you're signed in to the Apple ID you used to purchase. If you used Family Sharing, the family organizer's Apple ID must be active.

How do I cancel my subscription?

There is no subscription to cancel. We only offer one-time purchases.

I want a refund

Refunds are handled by Apple. Go to reportaproblem.apple.com, find the purchase, and request a refund. Apple's refund policy applies. We don't see your payment information and can't refund directly.

The audio doesn't play

Make sure your phone isn't on silent (the side switch). Make sure the volume is up. Try restarting the app. If that doesn't work, restart your phone.

How do I delete my account / data?

Uninstall the app to delete all on-device data. Email us at [email protected] to delete your anonymous backend account.

Does this app share my data with anyone?

No. We don't share data with advertisers, analytics companies, or third parties beyond the minimum needed for purchase verification (RevenueCat) and crash diagnostics. See our Privacy Policy.

Medical emergency?

Pulse is not a medical service. If you are in medical distress, call 911 (US) or your local emergency number. Pulse cannot provide urgent care.